The Wire Maintenance Plan (WMP) is an optional service Western Iowa Telephone provides its customers to guard against unforeseen maintenance or repairs to the customer's telecommunication wires (includes telephone, cable tv, and DSL) and /or phone jacks.
The NID is a gray or green box generally mounted on the side of your home. It is the point where telephone wire from a telephone pedestal connects to your house. This is the demarcation between Western Iowa Telephone’s wiring responsibility and the customer’s wiring responsibility.
Activation If the customer orders WMP when they initially order telephone service from Western Iowa Telephone, their WMP coverage begins the day their telephone service becomes active. Customers may add WMP any time prior to telephone troubles. If WMP is not present on the customer’s line when a trouble is reported, charges may apply. The minimum commitment is twelve months. After the initial twelve-month commitment is met, renewal will continue on a month-to-month basis.
Plan Coverage WMP covers the service call, diagnosis of the problem, and repair of certain types of damage to the telecommunication wires traveling from the NID up to the phone jacks inside the premise. WMP also covers the phone jacks inside the premise. Repairs to any customer premise equipment including phones, phone cords, faxes, modems, etc. are excluded. (See page two for entire list of exclusions.) Coverage becomes void upon permanent disconnection of phone service.
WMP only covers repairs authorized by a Western Iowa Telephone service technician dispatched through Western Iowa Telephone.
If the customer is having telephone wiring trouble, they need to call Western Iowa Telephone at 944-5711. A Customer Service Representative will ask a few questions and run a few tests to determine the nature of the problem and to verify that the problem is covered by WMP. If Customer Service determines service is necessary, a service call will be scheduled at a time convenient for the customer.
Western Iowa Telephone will diagnose and repair troubles covered by WMP unless they are caused by a catastrophic event such as fire, tornado, high winds, lightning, flood, natural disasters, and acts of war, terrorism, arson or vandalism. These repairs will be completed, if and only if, in the sole discretion of Western Iowa Telephone, the portion of the home wired for telephone service is available for use without the need for structural reconstruction or restoration. If any repairs to items covered by WMP must be postponed until damaged structural elements are restored to adequate and safe usability, certain additional charges may apply.
Exclusions • Repairs to any customer premise equipment (phones, phone cords, faxes, modems, etc.). • Repairs to any telecommunication wire connecting customer premise equipment to a phone jack. • Damages or problems caused by inappropriate or non-standard telecommunication wiring practices. • Damage or problems caused by using faulty or defective equipment such as faxes, modems, phones, answering machines, surge protectors, etc. • Damage or problems caused by alterations or additions to the telecommunications wires connecting the NID to phone jacks that are not authorized by Western Iowa Telephone. • The complete replacement of the telecommunication wire (e.g. from the NID to one or more phone jacks/terminations). • Repair to any main line extension wires extending to additional, non-attached structures such as barns or garages. • Repair to any exterior phone jack. • Removal of hard-wired phones and their replacement with modular phone jacks. • Damage or problems caused by wire taps. • Damages or problems occurring in the horizontal or riser cable found in multi-unit dwellings. • Damages or problems caused by commercial key systems or PBX systems. • Damages or problems of the telecommunication wires occurring in commercial multi-unit dwelling such as apartments.
Please Note: WMP only covers repairs authorized by Western Iowa Telephone service technicians dispatched through Western Iowa Telephone. Repairs made by any other telephone company, telephone service provider, phone vendor or the customer himself are not covered by this plan.